Customer Service Specialist

OTMA’s level 3 Customer Service Specialist apprenticeship offers advanced staff training and professional development for experienced customer service professionals. It’s ideal for those ready to handle complex issues, lead service improvements, and step into senior or supervisory roles.

This employee training and development programme builds strong skills in:

• Communication
• Problem-solving
• Complaint handling
• And decision-making across multiple customer channels.

Apprentices also gain experience in digital systems, data analysis, commercial awareness, and mentoring.

This hands-on job development training empowers learners to support service excellence, collaborate across teams, and influence lasting change.

Whether you’re looking to enhance your customer service function, boost satisfaction, or train and develop staff for future leadership, OTMA’s Customer Service Specialist apprenticeship delivers.